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Robert George Tronge

Robert George Tronge - Customer Service professional with over 20 years experience in sales, marketing, management and numerous commercial and proprietary computer programs. Highly skilled in information gathering, troubleshooting, quality control and compliance.

Lincoln, MI

Work Experience

Field Operations Supervisor - Census 2010

US Dept. of Commerce - 
Detroit, MI

February 2010 to August 2010

Supervised eight crew leaders, each of whom led a team of 18 - 21 enumerators, during field operations. 
Conducted individual and group training sessions using verbatim training guides in field operation procedures, and in supervisory and administrative responsibilities. 
Submitted requests for replacement workers, assessed trainees, and determined job placement, ensuring operations were staffed to maintain an uninterrupted workflow. 
Monitored the progress and performance of census field operations, collected and reviewed completed work assignments, and ensured assignments were delivered on schedule. 
Provided instructions to crew leaders for improving production and performance to meet deadlines and quality standards. 
Assessed employee performance and recommended termination of substandard performing employees. 
Applied Equal Employment Opportunity principles in hiring practices, training, and employee development.

Enumerator - Census 2010

U.S. Dept. of Commerce - 
Detroit, MI

March 2010 to July 2010

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. 
Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. 
Complied with accuracy standards while maintaining high production rates. 
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. 
Met daily with supervisor to review and submit work, and receive additional instructions.


Huron Apparel & Graphics, LLC - 
Lincoln, MI

July 2004 to December 2008

Performed all day-to-day general business tasks such as purchasing, inventory control, job staging, sales, marketing, bookkeeping, and reporting. 
Managed and coordinated the day-to-day activities of a custom apparel and graphics house in the areas of embroidery, laser engraving, vinyl graphics, and screening. 

Mortgage Officer

First Federal of Northern Michigan - 
Alpena, MI

December 2002 to July 2004

Proactively solicited new residential mortgage business and sold bank mortgage products to meet established loan quality and production goals. 
Continually identified, developed and maintained a quality network of business relationships that served as recurring sources of referrals for new mortgage lending opportunities. 
Conducted interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gather any additional required information. 
Ensured exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.

Mortgage Officer

Citizens Bank - 
Alpena, MI

December 1999 to December 2002

Mortgage Officer

First Finance - 
Bloomfield Hills, MI

February 1996 to February 1998

Purchasing Administrator

Behr Systems - 
Auburn, MI

March 1993 to January 1996

Reviewed and approved Bill of Material purchase order placements from the Project Management and Inventory Departments for an automotive pneumatic paint applications system manufacturer. 
Developed and implemented automated purchasing programs, policies, and procedures. 
Assisted ISO 9001 team as a representative of the Purchasing Department to assure certification.


Certificate in Nursing, LPN - Part Time

Alpena Community College - 
Alpena, MI

January 2009 to January 2012

BA in Business - Finance

Ferris State University - 
Big Rapids, MI

January 1988 to January 1991


Proficient in many computer programs such as Excel, Word, PowerPoint, Quicken, PDF, Corel Draw, Adobe Photoshop, as well as numerous proprietary banking, financial, and graphic programs. Clinical experience obtained through ACC Nursing at Tendercare, Alpena, MI - March through April, 2011